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What Does Merck Do When an Ex Director Becomes Patient Advocate?

Ron Callari, writing for InventorSpot, covered the top 10 pharmaceutical companies enaged in social media. I couldn’t help but be amused by this quote about me: … has a personality that overshadows the company’s online presence… While damaging the brand ‘by association’, Nalty quit Merck to become a micro-celeb of sorts and a social media…

Google and YouTube Accounts Linked (and hacks)

Recently, YouTube requires having a Google account to register. That means you need a unique e-mail address for each YouTube account, and provides some unexpected benefits and problems. I’ve often advised people to establish separate YouTube accounts under different e-mails, since if one account gets “suspended” or “deleted” than other accounts with the same e-mail…

What’s Engagement Anyway? Forrester’s Four I’s

Engagement is the new “portal.” It’s tossed around so much, we have varying definitions. I use it broadly to refer to any action on the part of the media “consumer.” If they watch my video, that’s kinda engagement, but if they comment, respond, follow a link, purchase a product… that’s far more interesting. Here’s Forrester’s…

“YouTubes In the Crowd” May Go to Googles at the Internets

I’m so glad that CarriBugbee shared this on The Twitter. Here’s a video clip  that sets things straight about the Internets and technology vernacular. Rachel Maddow’s correspondent Kent Jones shows how Montana Senator Max Bacchus referred to lots of “YouTubes in the Crowd.” A double whammy because he pluralized YouTubes, and presumably was thinking not…

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Does That YouTube Video Help or Hurt Your Brand? The Peeps Decide.

You can decide whether a random YouTube video helps or hurts a brand, simply by voting on YouTube Brandwatch (see link). Vote on videos about laptop wedgies, Bic lighter tricks, or sexy Sprite. (Source: YouTube Biz Blog). Read YouTube’s interview with Matthew Yeomans and Bernhard Warner, directors of Custom Communication. The blog is an outgrowth…

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Corporations Dissintermedia Media Via YouTube

Before I left Johnson & Johnson, there was a new word I began hearing in the public-relations circles. It used to be all about “transparency,” but then the word “dissintermediate” started to surface. J&J didn’t just have a “Credo” hanging on a wall that gave lip surface to patients, physicians, nurses, employees, and shareholders. The…