Digiday writer Saya Weissman lists Bank of America in the top-5 brand fails on Twitter, and I just had my own amusing experience with the bank. Today’s lesson for brands is simple: while it can’t hurt to integrate your customer service help desk with your social media efforts, you probably shouldn’t have customer service reps…
Sure we want to share online video directly from our iPhone without the torture of downloading, synching, editing, compressing and uploading. But can the online-video mobile market sustain a middle-man brand/app for this activity? Or will this ultimately resolve itself when mobile devices standardize on how they behave with existing video sites? I enjoy some…
Without bookmarks, RSS or e-mails, there are a few sites I remember and visit randomly. It’s usually because I’m bored or curious (but don’t know what I’m curious about). For instance, TechCrunch, Cheapskate, TheOnion, Google News, Yahoo Buzz. What are yours? On TechCrunch I found an article about Blekko, a search engine that avoids spam…
Morgan Freeman finally reacted to the CNN Twitter hoax! Mark Robertson (ReelSEO) and I caught him via my iPhone tonight. Morgan Freeman Is ALIVE! [youtube]http://www.youtube.com/watch?v=S03VJF00mZc[/youtube] CNN will aggressively investigate this hoax. CNN will aggressively investigate this hoax. CNN will aggressively investigate this hoax. CNN will aggressively investigate this hoax. CNN will aggressively investigate this hoax.
It was absolute torture to be spending 3 hours on my 1-hour commute (snow) and not having the time to parody the iPad. So many thoughts, and no time to make a video. But I took solace in finding that MidnightBlade created this brilliant parody of Hitler’s response. The Hitler parodies are not new, and…
Welcome WVFF Guest Blogger Jim Louderback Sure, you think the TV is dead. But it’s not. The act of lazing about in front of a big screen TV watching, laughing and enjoying video content is going to be even bigger than ever. But here’s the rub. It’ll be less about cable and broadcast, and much…
Welcome WVFF Guest Blogger Larry Kless 2009 proved the power of video and social media can change the world. We experience the Presidential Inauguration with millions of friends on Facebook. We read breaking news stories from citizen journalists on Twitter. We saw live as-it-happens video on YouTube hours before the stories reached our televisions and…
This Content-to-Commerce post revealed some interesting social-media statistics, and prompted me to answer two questions: “Why aren’t digital agencies bringing social-media to clients?” “Why can’t brands seem to overcome their internal inertia?” I have the somewhat rare experience of having seen social media strategy and tactics in various roles: as a marketer (client), client stakeholder…
I beg your pardon. While I’ve been bustin’ on Google for not keeping up on real-time search, I neglected to read this announcement 6 days later… Seems the folks at Twitter and Google have reached an agreement, and we’ll soon see Twitter indexed on Google. Clearly my post was the impetus, and I’m glad to…
Before I start my rant, let me point to a copy of the YouTube video featuring Falcon “Balloon Boy” Heene and family (as seen on Wifeswap). I suspect you may be seeking that. In my opinion, today Twitter became CNN (in the same way CNN’s coverage of Jessica McClure put it on the map). In…