Tag Archives: help

Confused By the YouTube Player Interface?

Just back from vacation, and confused about your new YouTube player? Well you’re not alone.

Here’s the new look and feel, and new functionality. The most profound change was the shift from 5 stars to the “thumbs up, thumbs down.” That’s a smart move, given that the majority of raters gave it 5 stars, followed by 1 star. Basically people love it or hate it.

Courtesy of the YouTube help page, here’s the new design. Ever notice how Michael Buckley is smattered all over YouTube’s help section and appears in 74% of the sample screen shots? Someone loves their WhatTheBuck show over there.

youtube help people love buckley

Now a key code of the sections, with my editorial:

(1) Username , Subscribe button, and “More from User” (easy way to identify creator and unsubscribe)
(2) Video description (+ tags etc.) (easier to miss this now, but it’s there)
(3) Ratings, Favorites / Playlists, and Share options (much more attention to playlists, and hopefully will induce sharing)
(4) Data and Statistics from Insight (bet you didn’t know you can spy on other people’s “insight” data now)
(5) Video Response (for the 5 people who use this)
(6) Video Comments (what the hell happened to “view all comments”? Grrrrr).
(7) Respond, rate, and flag comments (and you can instantly see all the videos you thumbed up).
(8) Next in series / Up Next Queue (nice way to hook viewer)
(9) Add to Queue (new version of Quicklist) (of course who goes back to queue?)
(10) Account options

Google and YouTube Accounts Linked (and hacks)

Recently, YouTube requires having a Google account to register. That means you need a unique e-mail address for each YouTube account, and provides some unexpected benefits and problems.
I’ve often advised people to establish separate YouTube accounts under different e-mails, since if one account gets “suspended” or “deleted” than other accounts with the same e-mail are also usually effected.

Now that’s mandatory. It’s nice to have one sign-on/login for Google (which I use as my primary e-mail, reader and increasingly for creating documents) and YouTube. I login to Google, and I’m automatically logged into YouTube. However this becomes a problem when you want to create a new account or login to different accounts.
For instance, I’m posting vlogs on UncleNalts. If I logoff YouTube as Nalts, then go back as UncleNalts, my Gmail session expires. Imagine how much of a hassle this is if you’re moderating comments on various network accounts (for a Next New Networks, Revision3, or ForYourImagination).

Here are a few work-arounds:

  • If your gmail freezes (logged off) when you switched between YouTube accounts, don’t fear. Just open a new tab, log back into Google. Then go back to the gmail and it should send fine.
  • It makes sense to have two different browsers for each accounts if you toggle back and forth frequently. It’s confusing, but it saves a lot of trouble. In the past week, I’ve accidentally taken my gmail offline by going back and forth between various YouTube accounts.
  • If you want multiple YouTube accounts and are out of e-mail addresses, simply link them to various free e-mail accounts (Yahoo, AOL, whatever). Or if you have your own hosting account, create e-mails for each (username@domain.com), and you’ll have gmail/YouTube accounts that match and an e-mail name that matches both. Through Bluehost, I can create dozens of NAME@willvideoforfood, naltsconsulting, kevinnalts, etc. Of course I’ll never remember to check them, or have the foggiest idea what password I’ve used.

YouTube Announces New Toll-Free Support Line: 1-800-Eat-Shit

I’ve long accepted that YouTube doesn’t do technical support, and that technical glitches may exist for extensive periods. It’s virtually a monopoly here, folks. What do you expect?

You expect a messaging system with a terrible user experience, you expect your last video’s thumbnail to override your profile picture. You expect the video to upload when it feels like it… or not upload at all. It really just depends on the mood.

So I find it rather fascinating that Information Week’s Google blog tears YouTube a new asshole in this post. Well maybe I’m being dramatic, but I felt like cursing in the post to support the PG-13 title.

Eric Zeman writes that yesterday’s YouTube blog post can be summarized as “check every other resource possible before attempting to reach out to us.”

Common, Eric. Think about the Discipline of Market Leaders. Google is about product excellence not operational efficiency and customer service. And it’s free. So if the product is cool, it cost nothing, and works the majority of the time… then we gotta “love the one we’re with.”

Or call the North American Live Technical Support (NALTS) hotline. Live video support for frustated YouTube users. Live support 24×7 and free!

Battered User Syndrome: YouTube and Online Monopolies

Want your Gmail to replace your YouTube messaging? Sorry- but
here are some pretty thumb icons you can use to rate comments!

Who would have thought the market would be so beholden to YouTube’s inside-out design… half way through 2008? By now, I would have predicted that Web 2.0 would offer us endless options for customizing a video experience using someone else’s player. They can pay for the bandwidth and make ad revenue, but please allow us to customize, widgitize, and private-labelize.  You know- the open source, altruistic dream that borne Revver, and its open source API (whatever the hell that is).

Nope. Maybe that’s in the Web 3.0 upgrade. Not now. No soup for you.

Alas, market dominance means you innovate on your own terms. YouTube and Google were designed to solve a problem its founders felt, but the market didn’t quite know it needed. That works well when you’re in start-up mode or innovating, but can inadvertently spawn arrogance that hardcore users begin to resent. I’ve been an informal adviser to several smaller video-sharing sites, and found it very rewarding when those sites responded to our needs (or at least convinced us they were). Note: I disclose these relationships and they’re not paid — otherwise I’d lose my objectivity on them. And risk hating one less than another.

Now lately I’ve been confronted with some needs that are on the edge of YouTube’s functionality. So I did what any YouTube Partner would do: I went to both my dedicated YouTube technical liaison, Eric, and community representative, Brenda, to solve these issues. 
No I’m just kidding. They don’t take my calls either.

No, friends, we’ve got battered user syndrome.We don’t expect YouTube to fix itself. It’s tired after a long day of work, and we did spill its beer on the counter. So we’ll search for our own tools we can use on top of YouTube… despite it. The bad news is that we’re limited to offering this to people via channels we can control. The good news is that they solve problems that YouTube doesn’t see, doesn’t care about, or views as off strategy. The more bad news is that we don’t know what tools are safe or effective.

Suppose you had a cheese playlist and wanted to randomize it (like the Oreo contest entries) so each video gets a fair shot at being first. Or maybe you’re using the playlists as a free, copyright-violating jute box. Well you can’t do that. You’d want the Randomize YouTube Playlist script (mind you I’m not vouching for these things- I wouldn’t know what to do with them even if I could get past the porn ads and download them).

Then there’s the YouTube Search Script. I suppose that one allows you to customize search and embed videos based on parameters? Then there’s the “YouTube Script” which represents itself as a poor man’s custom YouTube (with that impossible promise, I’m guessing it’s a virus that turns your monitor into a camera and broadcasts your life 24/7 in Stickam). I am having fun playing with Overlay.tv (which is kinda like YouTube’s overlay tools on steroids). But I may do a promotion video for Overlay.tv… so more on that later. And don’t give me crap about promoting them because it’s like a skateboarder endorsing a skateboard brand. It’s cool. It’s why I pimp TubeMogul for free.

Anyway- share your own YouTube hacks below (not the zillion YouTube rippers, thank you). And don’t expect Eric or Brenda to call you back. Nope. Leave it to Web 2.0 to foster a monopoly where we love a website even when it beats us. We deserve the beating, though. We didn’t behave, and the website is under a lot of stress lately.

P.S. I dare someone to turn this post into a video blog and make it look like they’re not scripted. I’ll add a link here if you do. You gotta do it like Pat Condell… with articulation and enough emotion that you don’t look like you’re reading.

P.P.S. Domestic violence is not funny. Go get help, please, if you experience it. I am just using the analogy to exaggerate the learned helplessness we face with some technologies.

Top 10 Ways to Get Started on YouTube (For Dumb, Stupid Idiots)

Editorial note: This is not for you, dear WillVideoForFood regulars. This is for your illiterate friends. You see, the unaided recall of the name “YouTube” is probably closer to the brands of Google, Amazon and eBay than the rest of the online video sites. In layman terms, that means the majority of U.S. citizens who have heard of the Interweb would probably say “YouTube” if you asked them where to find videos online (and YouTube’s market share is reflective of that).

cro magnun manSo why are you such a damned idiot using YouTube? Because you think it’s a search engine or a site where you can find stupid amateur clips or ripped off television. You make me sick, but I’m going to help you because I feel sorry for you.

And I’m going to make this really easy for you. I’ll assume you know how to plug in a computer, which may not be the case if someone printed this blog post and left it on your desk out of pity or despise. When the text below is blue and underlined, that means you can touch the word with your mouse and magically go to another part of the information super highway (these are called “hyperlinks” or “blue little underlined words” if you’re in public relations).

AlfYouTube has more videos uploaded in a day than you would want to watch in your sad lifetime. So if you surf it as passively as you do your 800 cable stations, you’re more clueless than I thought. You’ve gotta know how to find stuff you actually like, or you’ll just get overwhelmed and turn on old Alf episodes.

So here’s what you’re going to do, and I promise it won’t hurt a bit.

  1. Start by registering. It takes about 30 seconds, and you’ll confirm via your e-mail (electronic mail). This will enable you to save favorite videos, subscribe to good “channels,” and communicate with other people if you’re so inclined.
  2. Welcome to the word “subscribe.” When you find a brilliant creator (like Nalts), you’ll subscribe by hitting the giant orange button that happens to say “subscribe.” Now Nalts’ videos are waiting for you on your customized homepage, and you can unsubscribe if you start to get repulsed by his face. It’s just as if you were getting a Season Pass on TiVo or subscribing to a show on that cheap-ass digital video recorder (DVR) you don’t know how to use. Oh hell, I’ll put this in terms you’ll understand. It’s like subscribing to US Weekly, National Inquirer or Reader’s Digest. You’ll still get junk mail, but you’ll find little presents in the mail that keep you from self reflecting on the pooper.
  3. You can subscribe to specific terms like “Hybrid cards,” “organic food,” “Family Circus” or the name of a favorite video creator, but you’ll get a lot of junk. I tell marketers they should subscribe to their product’s name so they know what people are saying about their brands despite the marketer’s desperate attempt to control it. And two of these marketers have actually done this, but unfortunately one spelled his product’s name wrong.
  4. Pay attention to “related videos” when you see something you like. It’s kinda like when Amazon’s says… people who bought “My VHS is Blinking 12:00” also bought “I Thought the CD-ROM Slot was a Drink Holder.” Decide whether to view it by looking at the thumbnails (the photo that represents the video), name of the video and creator, and duration (most prefer 3 minutes or less).
  5. youtube made simpleThere’s a whole section on YouTube that you don’t know exists, because you’re too busy watching the asinine cat skateboard videos or the random homepage features. This secret section is called the “Videos” tab, which is a ridiculously vague name for a section on a video site. But deep within this section lurks some important pages you might want to bookmark because you’ll never find them again otherwise. Here’s the highest-rated comedies of the week. Here’s the most viewed of the month (this does not, mind you, equate to “good”). You’ll notice on the videos page you can decide to view videos by any user-rated criteria (most discussed, most viewed, best rated, and most “favorited”). You can further refine your search by time period — day, week, month. Or search “all time” like the other lemmings that want to be the 87th million person to watch some jackass dance in an Orange Crush shirt. Finally, you can refine by such categories as news, sports, comedy and music (see the left-hand navigation).
  6. Now here’s a crazy thing. You know how you talk back to your television set to yell at the newscaster or the professional sports team you think you’re on? On YouTube, the video creator can choose to actually listen to your droning because if you have an account you can comment. And they can comment back. It’s like reaching through the glass of your non HDTV television set.
  7. You’ll be overwhelmed by the options of your “account,” but you’d better turn off those cursed auto e-mails because you probably don’t want an e-mail every time someone insults you (see “e-mail preferences“). These links I just added don’t work if you don’t have an account, you Neanderthal.
  8. fart machineIf you’re trying to learn something new, carefully use the “search” tool to find videos. And note that you can refine your search by relevance and time period. Get used to playing with these options or you may not find what you need. Subscribe to creators that do “how to” videos on your bazaar hobby that helps you avoid reality (like toy trains or stamp collecting).
  9. You’ll have the most fun on YouTube when you start to identify a few creators you really like. As an example, here are the top-1o most viewed comedians on YouTube. I’m number 10 now, but only until some jackass from the most-viewed directors reclassifies their account, or until YouTube decides to pimp a channel page of some tired TV network. Once you find these channels, you can even search the creator’s videos on their channel page (which is like their home page, only it’s called a channel page). Click the creator’s banner or name, then scroll down to the bottom and search or rank them by “most viewed” or whatever.
  10. Now sit down and watch all of my 650 videos (or at least the best ones). Train yourself to like them even if you find them beneath you because they’ll make you more popular at school or the office.

Below this post are a series of “comments” from other people that might want to give you additional YouTube tips. If you’re brave you’ll read them too. But watch out because some of these commenters can really insult your intelligence.

Hey, That Creepy Unibrow Songwriter on YouTube is Actually Weezer!

Rivers Cuomo, the lead singer and writer for rock band Weezer, is employing YouTubers to help him write a song in steps. The first step was the mood, the second was the title, the third was chord progression. Yesterday he posted this video about the arrangement.

rivers weezer youtubeWe give this effort an A plus for a creative use of the online-video medium — collaborating with fans. And extra credit for the established musician using YouTube instead of dragging people to weezer.com to engage.

Cuomo’s unibrow and mustache, however, look like props from a Jon LaJoie rapist glasses or pedophile beard video. Speaking of which… after a day of work, I can actually feel my back and chest untighten when I watch Jon LaJoie videos. You get a guilty laugh when seeing his “masturbating in public trench coat” humor, but it does the trick. I feel like I’ve seen him on TV somewhere, but maybe he just reminds me of the dude from Stella.

News courtesy of Zack Scott, who called the videos “creepy,” even though he doesn’t have much room to talk. But neither do I, really.