In the spirit of social-media transparency, my support of Best Buy in this race is motivated by this episode. More importantly, Best Buy’s decision to completely ignore my communication… and allow me to pay a ticket/fine for smiling and handing a Geek Squad driver my business card to explain why I videotaped him (which he reported to the police as a threat).
Thanks, MrHogg. My feelings exactly. My Best Buy strike (driven by my horrible experience with the Geek Squad) took a one-day hiatus when I couldn’t find a power cord for my Mac. It was torture walking through that place, and it gave me greater resolve to continue my strike. I would imagine Best Buy has lost thousands from me since its moron driver called the police on me for videotaping him (and then Best Buy couldn’t muster an acknowledgement of the episode much less an apology).
Robert C. Buckingham is an angry loser who reviews books for a living
Rumors on NY Times of an AppleTV overhaul that may make it more than a “hobby” (a term Steve Jobs used to describe the somewhat limited device). I, for one, already love the AppleTV so I’m bound to be excited about a new version. Heck I’d chose my AppleTV above my iPhone4G… which continues to boast crappy connection (even when the bars show otherwise) and has underwhelmed me for consistently posting on YouTube without errors.
AP is reporting Maupin, 25, said he was told Thursday he had a “choice to either quit or the HR people can decide what they want to do.” He said he would not quit and was told he could be fired over the matter.
Hey Brian (tinywatchproductions on YouTube)- unless you’re planning to keep your job or sue your employer, why not join me in a Geek Squad parody collaboration? Continue with videos as funny as the HTC Evo vs. iTunes video and you’ll earn far more from YouTube advertising than at Best Boob.
“We used to call them the 800-pound gorilla,” says the executive of one company that sells televisions and other products to Best Buy. “Now with a lot of competition gone, they’re the 1,000-pound gorilla.”
Yesterday I was driving home and spotted a Geek Squad van (Geek Squad is a computer repair division of retailer Best Buy). I thought it would be fun to create a video where I play a fictional Geek Squad hero responding to farcical “help calls,” so I shot some footage of the Geek Squad van. Later, I decided, I would videotape myself in our van, and edit it so it appeared I was the driver.
As I began to videotape the van, the Geek Squad driver became suspicious and concerned. He was speeding, so maybe he thought I was going to report him… and that intimidation would redirect the situation. He began to take photos of my car, write down the license plate number and give me odd looks. So at a stop light, I handed him my business card and explained my intent in hopes that it would diffuse the situation. I told him I was making a video parody for YouTube — not at his expense — but in a parody of people who call tech support for erroneous reasons. He replied, “good now I can sue you.” I thought that was an antagonistic response to my gesture, but I just smiled and drove away when the light turned green.
Minutes later I saw police lights in my rear-view mirror, and posted a video real-time on my Unclenalts account. I also Tweeted pictures of the event, and alerts. Seems the Geek Squad driver called 911 and reported me, saying I got out of the car at a red light.
The video documenting my experience is now among the most highly-rated videos of the week on YouTube, and the comment cloud below summarizes the reactions. Twitter exploded with @bestbuy and @geeksquad alerts, propelled by fellow YouTuber CharlesTrippy. Nearly 700 people “thumbed up” the video versus 16 “thumbs down.”
I’m still not quite sure why the driver became so defensive, or the rationale for the “reckless driver” citation I received for $85. I do plan to contest it, if only to keep my nearly perfect driving record stable.
No official response from BestBuy or GeekSquad, although I did get a positive tweet response from http://twitter.com/AgentEAN. I did alert BestBuy’s corporate PR to the situation via e-mail on Friday. No response yet.
I’m really no fan of drama like this, much less when it reflects negatively on a corporation I like (BestBuy) and involves the police. But I do feel obliged to surface this via social media… the driver’s defensive and confrontational reaction reflects poorly on Geek Squad. And it not only got me a police citation but ruined a rare date night with my wife last night. Hard not to look at the Geek Squad logo without getting a viscerally negative feeling… like when you smell burnt hair or hear a chalkboard scratch.
BestBuy, known for its heroic approach to social media, didn’t acknowledge the Twitter tornado on Friday (almost all searches for BestBuy and GeekSquad were about this situation).
Here’s the video on my Nalts channel that shows the blow-by-blow. I thought the police officer handled it well, even though I would have appreciated him not giving me a citation given that it was based on a report from the Geek Squad driver (rather than anything he witnessed). I can’t envision that holding up in court, since the “eye witness account” was clearly not objective. I would have also appreciated him allowing me to talk with the driver, which he refused.
Parenthetically, it’s not illegal to videotape a van or a policeman in public, despite many myths. I’ve only heard of people getting in trouble when videotaping in a private place and refusing to stop or leave…. or for obstructing justice or demonstrating disorderly conduct in public while videotaping.