Unconventional Marketing Tips About Twitter

I really like this piece titled “Four Reasons to Shut Up on Twitter,” and actually read the entire iMediaConnections piece despite the need to advance pages several times to read it all.

Madhuri Shekar (a Sony pictures intern) provides some wisdom (some from a 140 conference) about brand best and worst-practices of Twitter, and some of it is useful to individuals. I’ll summarize it, but the examples will make it more memorable and useful.

1) Don’t tweet in a crisis. Actually, I believe companies should tweet in a crisis but not go overboard like Baja Fresh did in response to criticism that it used a competitor’s name to describe a food item. The Twitter administrator for Baja Fresh began @ (replying individually) to many critics, and it came across as desperate pandering. The competitor (KogiBBQ) was quiet, and let its peeps advocate. Baja changed the name of its name from Kogi to Gogi and won credit for being responsive. But Kogi as the quiet underdog ended up looking classier.

2) Don’t tweet “down the foodchain” and let your fans tweet on your behalf. As a better known brand, Baja Fresh gave Kogi significant attention during this crisis.

3) Don’t be funny unless you are. Opt for Inspiration. It’s true that most good humor borders on being offensive, and we can’t read our audience (like we might with physical interactions).

4) Keep a mystique. This is vital advice for individuals and brands. Consider that some stars are very careful about where they’re seen, and how often. Conversely, many YouTube stars do frequent live interactions with their “fans,” which can help connect them with core fans… but also lead to overexposure. While some brands (quirky, organic underdogs) are perfect for Twitter, some are simply too cool for Twitter.

Madhuri ends with this advice: Don’t give it all away on the first tweet, as your mother might say.

3 Replies to “Unconventional Marketing Tips About Twitter”

  1. We interrupt this poop report for an important message:

    Professional writers will be put out of business because media will fully become an everyman’s playing field, without the need for credentials or paid membership.

    We now return you to whatever illiterate twitters you’re following. Thank you.

  2. Kevin, you do realize your iMediaConnections article is quite a bit longer than this one, right? I almost didn’t read the whole thing. (BTW, you used the phrase “exponentially more” a couple of times, but the context makes me wonder if you know what that means.)

    And speaking of Twitter, there have been no new tweets by @nalts in over 45 hours. Cutting back on your Twitter addiction?

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