I’ve long accepted that YouTube doesn’t do technical support, and that technical glitches may exist for extensive periods. It’s virtually a monopoly here, folks. What do you expect?
You expect a messaging system with a terrible user experience, you expect your last video’s thumbnail to override your profile picture. You expect the video to upload when it feels like it… or not upload at all. It really just depends on the mood.
So I find it rather fascinating that Information Week’s Google blog tears YouTube a new asshole in this post. Well maybe I’m being dramatic, but I felt like cursing in the post to support the PG-13 title.
Common, Eric. Think about the Discipline of Market Leaders. Google is about product excellence not operational efficiency and customer service. And it’s free. So if the product is cool, it cost nothing, and works the majority of the time… then we gotta “love the one we’re with.”
Or call the North American Live Technical Support (NALTS) hotline. Live video support for frustated YouTube users. Live support 24×7 and free!