Yesterday I paid homage to Take180’s Kelly (Shoes) sponsorship, but also critiqued some technical problems on the site. I have to give Take180 the “Blip Customer Service” award (and award so rare it’s named after the only company that 2 years ago had a founder interrupt his dinner to help a random guy).
Within hours of the post, David Williams,the product manager for Take180, wrote, “I’m particularly distressed by your experience with the site. I recognize you’re patience has probably been exhausted, but I’d really like to get to the bottom of some of the basic problems you encountered.” I provided more detail on my problems with the site, and a screen I took helped the technical team realize a bug. The upload functionality couldn’t handle all-cap extensions (which is one of the many reasons I’m puzzled that more sites don’t leverage an existing technology rather than customize). The bug was fixed hours later.
I also received a note from Oren Kaplan, a YouTuber who was discovered by Take180 and now directs a show called “My Alibi.” A modern-day Breakfast Club, but self-aware of its character simplifications and at a more quirky and rapid-fire pace.
“As an employee there, I know that technically we have a very long way to go, hence the current “beta” status, but your feedback… really helps,” he wrote. Oren (Orenfilm.com) also explained that Liam is the third YouTuber used by the site.. LisaNova and Matthew Lush also did promotions, and more potentially downstream.