Mia, an editor at YouTube, has gotten personal with her own video. YouTube employees have historically has been less accesible than those of other sites. It appears the company is trying to connect with the community. In this video, Mia invites users to create featured videos or act as “guest editor.” She even provides an e-mail address: firstname.lastname@example.org.
Of course Mia is no Micky Krimmel, but it’s a smart move. YouTube has been taking some heat from users lately due to technical problems, and a human face can help.